Our Impact

For every £1 invested in our services, we financially benefit clients by over £20 and save public funds of at least £25.


We reduce public expenditure on homelessness, legal action, unemployment and better mental and physical health

We use volunteering to bring the community together, improve the lives of our volunteers, their communities and the people they help.

In 2020-2021, our team:

  • Helped 6,264 people in the community face-to-face or by phone, email or webchat
  • Provided advice on more than 13,3231 issues
  • Supported clients to gain £2.144 million benefits

Our clients approached us for help in many areas. The most common areas were:

  • Benefits – 40% of issues
  • Housing – 10%
  • Debt – 8%
  • Relationships, family, employment – 6%
  • Other – 36%

Read What out clients are saying about us.

For more information, download our 2020-21 Annual Report and Accounts.