Our Impact

For every £1 invested in our services, we financially benefit clients by over £20 and save public funds of at least £25.


We reduce public expenditure on homelessness, legal action, unemployment and better mental and physical health

We use volunteering to bring the community together, improve the lives of our volunteers, their communities and the people they help.

In 2019-2020, our team:

  • Helped 4,871 people in the community face-to-face or by phone, email or webchat
  • Provided advice on more than 19,000 issues
  • Supported clients to gain £2 million benefits

Our clients approached us for help in many areas. The most common areas were:

  • Benefits – 34% of issues
  • Debt and money – 14%
  • Housing – 9%
  • Relationships – 7%
  • Employment – 7%
  • Legal – 5%

For more information, download our 2019-20 Annual Report and Accounts.