Citizens Advice has been asked by the Department for Energy and Climate Change to lead Big Energy Savings Week and support people to:
CHECK – SWITCH – SAVE
to save both money and energy
Energy bills form a big part of everyone’s expenditure and in the winter months most of us use more energy. You can follow these steps to review your own situation or contact Citizens Advice if you need more assistance.
CHECK – what you currently pay for gas and electricity
that you are on the best tariff
that you’re not wasting energy at home
that you’re getting all the support you’re
SWITCH – if you could save money with a different
tariff or supplier
– if you could get a better deal by installing or removing a pre-payment meter
SAVE – take energy saving measures to make sure you’re
not using more energy than you need
Things to consider before you switch:
You may not be able to switch if you’re in debt to your supplier or you’re a tenant and your landlord is responsible for paying the gas/electricity bills. If you get Warm Home Discount, check whether the new supplier offers it – you’ll lose it if they don’t.
Choosing the right tariff
Do you want:
How to switch supplier
Once the switch has started, you’ll also need to give the new supplier your energy reference numbers known as MPRN or MPAN numbers. You can find these numbers on your energy bill. Switching should take around 17 days, but often takes up to 3 weeks. The new supplier should contact you to tell you the day your supply will be switched. Once you have entered into the contract with your new supplier you have 14 days to change your mind and cancel the switch.
If you have problems switching call Citizens Advice Consumer Helpline 03454 04 05 06 (9 to 5 Monday to Friday)