Citizens Advice network of independent charities offers confidential advice online, over the phone, and in person, for free. Last year Citizens Advice helped to solve the problems of 8 in 10 of the people who we gave advice to directly. 9 in 10 said that our advice had helped them find a way forward and[…]
We have 21,300 amazing volunteers who help millions of people every year to find their way forward. Watch Volunteer Jo’s story above.
Three people talk about how their problems made them feel and how they found a way forward with the help of Citizens Advice. Watch the video above.
If you’re having relationship problems, there are practical things you’ll need to sort out, for example, who your children will live with or how you’ll pay your bills. Citizens Advice can help guide you through your options. Read more. For practical advice and to speak with our advisers: Call us 0344 848 7969 to speak[…]
“It’s been a hard week – I’ve just been made redundant”. The number of people asking Citizens Advice help about redundancy triples as the furlough scheme winds down. Citizens Advice Principal Policy Manager Minesh Patel, told Sky News: “People are really worried about what is going to happen next for them, particularly with the end[…]
A Loyalty Penalty is when bill payers are charged significantly higher prices for staying with their existing supplier – services include mobile phones, insurance, cash savings, mortgages, broadband and more. “As a pensioner I couldn’t afford to keep paying this extortionate amount”. 8 in 10 people are still paying a #LoyaltyPenalty — like Christine, whose[…]
Joan* loves her soaps on TV. She enjoys a juicy storyline and since she’s been shielding during the pandemic, she feels as though the characters have become her friends and family. So Joan was dismayed to find out that the free TV licence scheme for over 75s was coming to an end. Something else she’d[…]
“If you are eligible, we would encourage you to please get your flu jabs” (NHS Surrey Heartlands CCG). Watch here – an important message from Dr Seun Akande, a GP in Waverley. Ask your pharmacist or GP if you’re eligible for a free flu vaccine.
“The top concern for millions of people right now is weathering the escalating employment crisis.” –Dame Gillian Guy, Chair of Citizens Advice. People in our local community facing redundancy after a period on furlough are turning to us in ever-greater numbers. This is the story of one of those people. *Layla’s Story “I’m going to[…]
Financial abuse, one of the many forms of domestic abuse, is rarely talked about. However, it’s not uncommon even here in Surrey. It’s often linked with other forms of domestic abuse and usually it’s hidden from family and friends. What is financial abuse? Research from Citizens Advice shows that financial abuse can take many forms:[…]
During the coronavirus pandemic many people have been made redundant, others have been furloughed to protect their jobs and many have had to claim benefits. The government, regulators and firms have acted to protect people from the financial impact of coronavirus by pausing large parts of the economy. Across the housing sector, local authorities and[…]
We are living in very difficult times and most of us are experiencing some uncertainty in our lives. As I write this article, I know that many things will have changed again by the time it is published. Tomas’ Story For Tomas* (a Portuguese nurse) and his wife Maria**(a Spanish carer in a residential care[…]
The coronavirus crisis has impacted everyone and for many there have been sudden, unexpected implications. At the time of writing this article our trained advisers are working from home and are still available to give free advice, whoever you are and whatever your problem. You can contact us by phone or by e-mail. Your local[…]
We are living in extraordinary times and the coronavirus pandemic has affected each and every one of us … Lockdown works better for some than others, but the essential message is the same for everyone – staying at home is best. Stay home, stay safe. But what if home doesn’t feel safe? Sandra moved in[…]
According to the Advisory, Conciliation and Arbitration Service (ACAS, https://www.acas.org.uk/), a zero-hours contract is a type of contract between an employer and a worker where: your employer does not have to give you any minimum working hours; and you do not have to take any work offered. Workers on zero hours contracts can sometimes find[…]