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Campaigns
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13th September 2018 by Norman Davies in Campaigns
“Technical Pub Quiz Question What is Consumer Detriment?”
Imagine you were playing a game, where someone said a word or phrase and you had to say the first word or phrase that came into your head. If the other person said “consumer detriment”, would you say a) what? or, b) the true economic impact of poor consumer service or, c) something else?. Every […]
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30th August 2018 by Norman Davies in Campaigns
Road vs Rail Unfair Comparison
One of the most annoying things about being delayed on a journey is that more often than not the delay is unexpected. If you are planning to make a journey by train you can at least avoid travelling on days on which strikes have been called or when there may be planned engineering works. However, […]
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23rd August 2018 by Norman Davies in Campaigns
FLIGHT OR FEE, How to Make Airlines Pay for their Mistakes
Last week, this column looked at how to deal with package tour companies that had failed to provide the holiday you paid for. This week we will turn our attention to airlines – including Ryanair. Your legal rights in relation to expenses in the event of delays and cancellations are as follows. Your flight has […]
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9th August 2018 by Norman Davies in Campaigns
Universal Credit Coming Soon
Universal Credit is on its way. The rollout of the benefit for new applicants will reach Waverley in October of this year. So, what is it and how could it affect you? Universal Credit is a new single payment benefit, which will replace: Housing Benefit Income-related Employment and Support Allowance Income-based Jobseeker’s Allowance Child Tax […]
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2nd August 2018 by Norman Davies in Campaigns
Death – The Only Compulsory Thing in Life
Few of us want to think about dying – especially as life often gives us more than enough to think about. It can help those who are close to us (at what is usually a very difficult time) if we make it clear what we would like to happen when we are no longer around. […]
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26th July 2018 by Norman Davies in Campaigns
To Pay by Credit Card or Not to Pay by Credit Card? That is the Question.
How do you get your money back when goods or services you have bought and paid for are not delivered as agreed or when the seller has gone out of business? Does the way you paid for your goods or services in the first place make a difference? Well, maybe. In general, using a credit […]
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12th July 2018 by Norman Davies in Campaigns
Age is Just a Number Works Both Ways
The expression ‘age is just a number’ is often used to explain how some people can achieve things way beyond what might be expected of them given their age. Sadly though for others, the opposite can apply. At the age of 47, Ron* had faced more than his fair share of difficulties – and continued […]
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9th July 2018 by Norman Davies in Campaigns
How we Helped Linda
Almost everyone has heard of Citizens Advice, but far fewer understand the positive impact our work can have on people’s lives. The following story is based on typical events that we regularly see in Surrey. Linda contacted Citizens Advice Waverley when she had been sacked from her job. She was upset and felt that she […]
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5th July 2018 by Norman Davies in Campaigns
ADHD, A Confused Mum and Guided Self Service Advice
According to Wikipedia self-service is “…the practice of serving oneself, usually when purchasing items.” The way we re-fuel our cars and shop in supermarkets are classic examples of how self-service has become part of our lifestyle. However, the biggest and most influential self-service market of all is of course, the Internet. When she came to […]
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4th July 2018 by manager in Campaigns
Are you being hurt or controlled by someone you love?
Domestic abuse is the misuse of power and control by one person over another. It is rarely a one-off event and tends to escalate in frequency and severity over time. You may be experiencing abuse even if your abuser is never violent. Under the 2015 Serious Crime Act it is an offence to exercise coercive […]
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