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Consumer

Watch out for online scams! If it sounds too good to be true, it probably is. It’s important you’re aware of the many new scams around at the moment because of coronavirus. Scams to look out for include: Advertising face masks or medical equipment at high prices Emails or texts pretending to be from the[…]

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People spending thousands on green home technologies have fewer consumer protections than those buying a mobile phone. This is according to new research released today by Citizens Advice. The charity analysed the consumer protections across a range of products and services, including mobile phones, insurance and pensions, against installing green technologies like heat pumps or solar[…]

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Worried that your energy firm might go bust?   Citizens Advice – official watchdog for energy consumers said:   “Ofgem will move customers of failed suppliers to a new one.”   “This can take a few weeks, but your gas and electricity supply will continue in the meantime. Your new supplier will contact you and[…]

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This month Citizens Advice released our first ever report into the risks of Buy Now Pay Later products (financial products that let people split or delay payments to make them more manageable in the short-term). Our research found that too many people who’ve used BNPL in the last 12 months are facing problems along the[…]

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“Without #broadband we struggle to teach our children, order food and medicines, work or search for a job.” Our Acting Chief Executive, Alistair Cromwell, in @BBCNews on why people need an affordable broadband tariff. Find out more at: https://t.co/QO1oi1GwSy?amp=1 Pricey broadband ‘locks poorest out’ of key services – BBC News Do you need information about[…]

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Our @CitizensAdvice #ScamsAction service can help you if you’ve been scammed online or if you’re acting on behalf of someone who’s been scammed online. Find out more and get in touch bit.ly/2ZShumP For other issues, our friendly Advisers give people the practical knowledge and confidence they need to find their way forward – whoever they[…]

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With more and more people turning to online shopping due to #Coronavirus, national Citizens Advice looked into online shopping and delivery. Here’s what they found… It seems that time is not of the essence, with late parcels as the most common issue we’ve seen. But how has this impacted people’s lives? This research shows how[…]

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