If you agree that someone can take a payment from your credit or debit card at a future date, known as a ‘continuous payment authority’, you can cancel the payment before it is taken. The above applies to: one-off payments, for example to pay back a payday loan regular payments, such as payments for a gym[…]
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Consumer
Do you think you’ve been charged too much for your phone or internet bill?
Consumer, News Mar 07, 2024
Dispute a mobile, phone, internet or TV bill If you’ve been charged too much, You can challenge your bill if it’s more than you were expecting. Your bill might be too much because: your provider’s got your bill wrong you’ve been charged more than your billing limit Read more at our national website. Citizens Advice South[…]
If you are planning to buy a new car make sure you take steps to do proper checks. There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks[…]
If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. You’ll have legal rights if the item you bought is: Broken or damaged – this is known as not of satisfactory quality Unusable – this is known as not fit for purpose Not what was advertised[…]
Are you looking for low-cost ways to make your home warmer this winter? We’ve teamed up with Energy Saving Trust this Energy Savers Week (15 – 21 January) to bring you the top tips you need to know to save both energy and money on your heating. Discover how you can use these low-cost energy efficiency tips[…]
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There are certain steps you can take, depending on where you bought the item and how you paid for it. If you think there’s a problem with the[…]
For the third time Citizens Advice’s parcels league table has uncovered that parcel companies deliver substandard service for consumers with no parcel company scoring above 2.75 stars out of a possible 5. This year the difference between first and last place is smaller than ever. Discover more at our national website Need help with a[…]
Shop online safely this festive season The festive shopping season is approaching – here are our top tips to avoid scams and help you shop online safely. Find out more about your rights on our consumer advice pages and contact our Consumer Helpline if you need more help. Citizens Advice South West Surrey CONTACT DETAILS Call Adviceline (free) to[…]
Get help if you’re behind with your energy bills Get temporary credit If you’ve run out of gas or electricity, your energy supplier should give you temporary credit if you can’t top up, for example because: you can’t afford it you’re having problems topping up Your supplier might add the temporary credit to your meter[…]
Not all holidays are plain sailing! You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. Discover more at our national website. What about accommodation in other countries that you can no longer get to because of your flights being cancelled? See our online[…]
“Scammers reach out in a number of ways, providing substandard services and trying to take your money. This could involve someone contacting you unexpectedly by telephone or email, coming to your door with a too good to be true opportunity or offering false information through online advertising.” Discover more about five scams you should be[…]
“Looking to complete some home improvements? Or make your home more energy efficient? Be on the lookout for scams!” “Scammers are waiting to try and take adva to discoverntage of people looking to do home improvements. Whether it’s rogue traders, ‘too good to be true’ deals or phishing emails offering fake government rebates — stay[…]
If you’re on a low income you could get a cheaper internet, mobile or phone deal
Benefits, Consumer May 29, 2023
If you’re on a low income you could get a cheaper internet, mobile or phone deal called a ‘social tariff’. This could mean a saving of around £200 a year. “Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or[…]
If you are planning to book a packaged holiday soon, make sure you know your rights to cancel. “Your rights to cancel a package holiday (or a particular part of a holiday like a flight or a hotel booking) usually depend on the terms and conditions of your booking, and your reason for wanting to[…]
What to do if something’s wrong with your used car. You might have a legal right to: A repair The cost of a repair Some or all of your money back Check our advice about buying a used car at our national website. Need help with a range of everyday issues such as housing,[…]
