If you’re delayed and arrive at your destination more than half an hour late, you should get some money back. Just remember to keep your ticket! Check our advice at our national website about getting a refund for a cancelled or delayed train Need help with a range of everyday issues such[…]
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Consumer
Returning a parcel? Here’s what you need to know about using Buy-Now-Pay-Later
Consumer, News Apr 13, 2023
Many people shop online with Buy-Now-Pay-Later. But what happens when you need to return a purchase? It’s not as simple as it seems. Here’s what we found… 1. People are returning items but still being asked to pay 2. It can be complicated and time consuming to get a refund 3. Many people aren’t[…]
If you have bought something that’s unsafe, watch our video to find out what you need to know (video has sound) Watch video (don’t forget to turn the sound on on the bottom right of the video) More on Facebook: #ProductSafety You may be able to claim compensation if an item or product causes damage.[…]
Citizens Advice has found that 65% of people who we see who are on pre-payment meters because they are IN DEBT to their power supplier, are either disabled or have a long-term health condition. This compared to 33% who have no disability or health problems. Brian* came to us to ask what he should[…]
What to do if something’s gone wrong with an item you’ve bought
Campaigns, Consumer, News Dec 18, 2022
Following Black Friday, if something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. For advice on what you should do about returning faulty goods, please go to our national website here. Contact Citizens Advice Waverley for free advice if you need help with a range[…]
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.” Clare Moriarty, CEO national Citizens Advice. This is the Citizens Advice Parcel League table: Read more at our national website For advice and ‘Top tips’ about parcel delivery, watch our video on Tik Tok (Dont’[…]
Digital disadvantage and exclusion in the energy market
Campaigns, Consumer, Debt & Money, News Nov 16, 2022
Digitally disadvantaged consumers are at much higher risk of loyalty penalties “Digital services are revolutionising many areas of our lives. They provide new products, more choice and tailored experiences for consumers, and can reduce operational costs for businesses. But in a world where services are increasingly delivered digitally, people who are digitally disadvantaged can struggle[…]
It’s that time of year again – the weather’s getting colder and we should be putting on the heating. If you’re struggling to pay your energy bills, our advice can help you find a way forward. Visit our national website to discover more about these topics: Agreeing a payment plan with your supplier Pay[…]
What is an energy tariff? How does the Energy Price Guarantee affect your energy bills?
Campaigns, Consumer, Debt & Money, News Oct 28, 2022
Read more if you’re worried about your energy tariff and how the Energy Price Guarantee affects your energy bills. The cost of energy has gone up. This means the price you pay for gas and electricity might have gone up. There are two types of tariff – a default tariff and a fixed-rate tariff. If[…]
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found. The types of borrowing included overdrafts, borrowing from friends and family, loans and payday loans. The most popular was credit cards (26%). Younger shoppers were most likely to borrow to pay off BNPL purchases. […]
There are three types of scams you need to know about We’re all seeing a squeeze on our finances because of the cost of living crisis. And scammers will try and exploit this. From phishing emails to things that sound too good to be true, there are three scams you need to know about: 1.[…]
Have you heard about the Energy Bills Support Scheme?
Benefits, Campaigns, Consumer, Debt & Money, News Jun 22, 2022
Have you heard about the Energy Bills Support Scheme? The government will give every household £400 of their energy bills. And you may be entitled to more if you claim certain benefits. If you’re struggling with living cost and if you don’t have enough to live on, you might be able to get help[…]
Claiming compensation if your flight’s delayed or cancelled You might be able to get compensation if your flight was: leaving from the UK – it doesn’t matter which airline it was with arriving in the UK and was with a UK or EU airline arriving in the EU and was with a UK airline[…]
Struggling with the cost-of-living increases?
Benefits, Campaigns, Consumer, Debt & Money, News Jun 01, 2022
Struggling with the cost-of-living increases?… You are not alone At the end of March Citizens Advice research revealed that around 5 million people would be unable to pay their energy bills from April even accounting for the support the government had already announced. This number was expected to almost triple to 1 in 4 people[…]
Is there a better energy deal for our smallest businesses? “Domestic energy prices are rarely out of the news at the moment — but we generally hear less about the fact that businesses are also facing rising costs. Some data shows their prices almost tripling within a year. As the official energy consumer body, our[…]
