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Consumer

If you have an issue with your energy supply, you can chat with one of our energy advisers at our national site via this link For free and confidential advice about your individual circumstances, contact us today. Citizens Advice Waverley CONTACT DETAILS Call Adviceline 0808 278 7980 (free) to speak to an Adviser Leave online[…]

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Has your post failed to arrive? Check our guidance on lost, damaged or delayed post at our national website, including: If your post has been damaged, lost or delayed by Royal Mail If Royal Mail has lost a document like a passport or driving licence Check if you can claim compensation For free and confidential[…]

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Have you heard of a friend-in-need scam? These scams commonly happen on WhatsApp – and according to research by WhatsApp, 59% of Brits say they or someone they know have received a message-based scam in the last year.   And at Scams Action, we’ve seen more and more friend-in-need scams — where a scammer poses[…]

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It’s important you’re aware of the many new scams around because of coronavirus Scams to look out for include: advertising face masks or medical equipment at high prices emails or texts pretending to be from the government emails offering life insurance against coronavirus people knocking at your door and asking for money for charity If[…]

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Struggling to pay your bills? If you’re struggling to pay your bills, we can help you: Check what benefits you can get Deal with rent arrears Deal with gas, electric or water bills Go to our national site for advice For free and confidential advice about your individual circumstances, contact us today. Citizens Advice Waverley[…]

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What does the energy price cap rise mean? We explain. Watch Citizens Advice  video. If you’re worried about your energy bills, we’re here to advise. Read our self-help advice. For free and confidential advice about your individual circumstances, contact us today. Citizens Advice Waverley CONTACT DETAILS Call Adviceline 0808 278 7980 (free) to speak to[…]

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The soaring price cap is set to leave energy bills as a proportion of benefits levels at ‘generational high’. The energy price cap, which sets default tariffs, is estimated to rise by £700 in April – over a 50% increase. Around 11 million households on default tariffs will see their bills increase straight away. Read[…]

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It’s great to make eco-friendly decisions, but it’s even better to make them in a safe and savvy way. If you’re looking to be a more environmentally friendly consumer – whether that’s buying eco-friendly products or making your home more energy efficient – it’s important to make sure you can be confident in your decisions.[…]

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Christmas is around the corner but will the parcel market deliver? According to Citizens Advice, more than 5 million people had their parcels lost or stolen last year, with complaints about parcel deliveries tripling since before the pandemic. Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual[…]

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Watch out for online scams! If it sounds too good to be true, it probably is. It’s important you’re aware of the many new scams around at the moment because of coronavirus. Scams to look out for include: Advertising face masks or medical equipment at high prices Emails or texts pretending to be from the[…]

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