Providing practical support and guidance

Our Advisers provide the practical knowledge and confidence you need to find your way forward during these challenging times – whoever you are and whatever your problem.

How we can help

Coronavirus has made an unprecedented impact on people’s lives. If you have been affected, Citizens Advice Waverley can provide support and advice about a range of issues such as: employment, claiming benefits, paying your bills, housing problems and relationship breakdowns.

Although our offices are closed during the Coronavirus crisis, we are still providing FREE AND INDEPENDENT advice.

Contact us:

• Email – for a fast response, please complete our online form at: Citizens Advice Waverley email form
• Phone – if you need to speak with an Adviser, call our Adviceline: 0344 848 7969

On-line support:

• Website – visit our national information site: Coronavirus: What it Means for You
• Website – Advice on the most popular topics relating to the impact of Coronavirus:
  • If your employer has told you not to work
  • Check what benefits you can get
  • If you can’t pay your bills
  • If you’re self-employed

• Website – Summary of key Covid19 related information on Benefits, Housing, Debts, Work etc

Domestic Abuse:

The South West Surrey Domestic Abuse Outreach Team is continuing to provide support during this period. Call us on 01483 898884 (Mon-Fri 9-4pm) or email swr@swsda.org.uk. See below for other organisations that can help:

If you are in immediate danger call the police – 999

• National Domestic Abuse Helpline 0808 2000 247
  – For women and children facing domestic violence
• Surrey Domestic Abuse Helpline 01483 776822
  – Open 7 days a week 9am to 9pm
• Men’s Advice Line 0808 801 0327
  – Confidential helpline for male victims of domestic violence and abuse
• National LGBT Domestic Abuse Helpline 0800 999 5428
  – Emotional and practical support for LGBT+ people experiencing domestic abuse
• National Centre for Domestic Violence 0800 970 2070
  – An organisation that specialises in providing you with assistance to obtain emergency injunctions from being further abused
• National Stalking Helpline 0808 802 0300