Providing practical support and guidance

Our Advisers provide the practical knowledge and confidence you need to find your way forward during these challenging times – whoever you are and whatever your problem.

How we can help

Coronavirus has made an unprecedented impact on people’s lives. If you have been affected, Citizens Advice Waverley can provide support and advice about a range of issues such as: employment, claiming benefits, paying your bills, housing problems and relationship breakdowns.

Although our offices are closed during the Coronavirus lockdon period, we are still providing FREE AND INDEPENDENT advice.

Contact us

• Email – for a fast response, please complete our online form at: Citizens Advice Waverley email form
• Phone – if you need to speak with an Adviser, call our Adviceline 0808 2787 980 (which is a freephone number)

On-line support

• Website – visit our national information site: Coronavirus: What it Means for You
• Website – Advice on the most popular topics relating to the impact of Coronavirus:
  • If your employer has told you not to work
  • Check what benefits you can get
  • If you can’t pay your bills
  • If you’re self-employed

• Website – Summary of key Covid19 related information on Benefits, Housing, Debts, Work etc

Video Advice Service – details below*

Domestic Abuse

The South West Surrey Domestic Abuse Outreach Team is continuing to provide support during this period. Call us on 01483 898884 (Mon-Fri 9-4pm) or email swr@swsda.org.uk. See below for other organisations that can help:

If you are in immediate danger call the police – 999

• National Domestic Abuse Helpline 0808 2000 247
  – For women and children facing domestic violence
• Surrey Domestic Abuse Helpline 01483 776822
  – Open 7 days a week 9am to 9pm
• Men’s Advice Line 0808 801 0327
  – Confidential helpline for male victims of domestic violence and abuse
• National LGBT Domestic Abuse Helpline 0800 999 5428
  – Emotional and practical support for LGBT+ people experiencing domestic abuse
• National Centre for Domestic Violence 0800 970 2070
  – An organisation that specialises in providing you with assistance to obtain emergency injunctions from being further abused
• National Stalking Helpline 0808 802 0300

Video Advice Service*

Although our offices are currently closed to the public from Monday 4th January 2021,  we are still operating but will be helping clients both by phone and via email.

When we come out of the current lockdown, we anticipate being able to resume offering our Video Advice Service from our four offices. Video Service Availability is a Covid-secure service for local people.

We recognise that there are a number of people in Waverley who do not have access to telephone or email, or whose information and advice needs cannot be met through these channels. Therefore, we have decided to expand our reach to ensure that we meet the requirements of this group.

Video Advice Service availability is shown below, but is subject to change at short notice. If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you.

• This service is for local people in this group who can safely come to the office (with someone to support them if necessary).
• Alternatively, support agencies or carers in Waverley can assist by alerting us of potential clients who cannot easily contact us via the following email address: admin@waverleycab.cabnet.org.uk
• Access to the office can be gained by using the door intercom system
• Unfortunately, anyone who is exhibiting Covid 19 symptoms will not be permitted to enter the office

Infection control measures and equipment will be in place in the office including hand sanitiser at the entrance (which visitors will be required to use). All visitors will be directed to an interview room where they will access the advice they need via a video link to an adviser. They will be given clear instructions at all times.