Although our offices are currently closed to the public from Monday 4th January 2021, we are still operating but will be helping clients both by phone and via email.
When we come out of the current lockdown, we anticipate being able to resume offering our Video Advice Service from our four offices. Video Service Availability is a Covid-secure service for local people.
Video Advice Service availability is shown below, but is subject to change at short notice. If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you.
|Location||Video Advice Service availability (currently not available in Coronavirus lockdown period)|
50 South St, Farnham GU9 7RN
|Monday – Thursday
10am – 1.30pm
Village Way, Cranleigh GU6 8AF
|Monday, Tuesday and Thursday
10am – 1pm
Well Lane, Haslemere GU27 2LB
|Monday 10am – 1pm
Tuesday 1pm – 5pm
Wednesday – Thursday 10am – 2pm
36 Bridge St, Godalming GU7 1HP
|Monday – Friday
10am – 2pm
More about our Video Advice Service
The Video Advice Service is for local people who do not have access to telephone or email or whose information and advice needs cannot be met by the current service and who can safely come to the office (with someone to support them if necessary). It is possible that appointments may be available immediately.
We also continue to provide advice for those with access to phone or email in the normal way:
When you first visit us our adviser will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or make an appointment for you.
Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.