Visit Us

Although our offices are currently closed to the public from Monday 4th January 2021, we are still operating but will be helping clients both by phone and via email.

When we come out of the current lockdown, we anticipate being able to resume offering our Video Advice Service from our four offices. Video Service Availability is a Covid-secure service for local people.

Video Advice Service availability is shown below, but is subject to change at short notice. If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you.

Location Video Advice Service availability (currently not available in Coronavirus lockdown period)

50 South St, Farnham GU9 7RN

Monday – Thursday

10am – 1.30pm


Village Way, Cranleigh GU6 8AF

Monday, Tuesday and Thursday

10am – 1pm



Well Lane, Haslemere GU27 2LB

Monday 10am – 1pm

Tuesday 1pm – 5pm

Wednesday – Thursday 10am – 2pm


36 Bridge St, Godalming GU7 1HP

Monday – Friday

10am – 2pm

More about our Video Advice Service

The Video Advice Service is for local people who do not have access to telephone or email or whose information and advice needs cannot be met by the current service and who can safely come to the office (with someone to support them if necessary). It is possible that appointments may be available immediately.

  • Alternatively, support agencies or carers in Waverley can assist by alerting us of potential clients who cannot easily contact us via the following email address:
  • Access to the office can be gained by using the door intercom system
  • Unfortunately, anyone who is exhibiting Covid 19 symptoms will not be permitted to enter the office
  • Infection control measures and equipment will be in place in the office including hand sanitiser at the entrance (which visitors will be required to use). All visitors will be directed to an interview room where they will access the advice they need via a video link to an adviser. They will be given clear instructions at all times.

We also continue to provide advice for those with access to phone or email in the normal way:

  • Telephone: Call Adviceline 0808 2787 980 (which is a freephone number)to speak to an adviser.
  • e-mail: Please complete our enquiry form.



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Citizens Advice Waverley
Village Way


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Citizens Advice Waverley
Montrose House, South Street


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Citizens Advice Waverley
36 Bridge Street
Video Advice Service is at Baptist Church, 5 Queen St, Godalming GU7 1BA.


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Citizens Advice Waverley
Well Lane House, Well Lane
GU27 2LB

What we do for you…

When you first visit us our adviser will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or make an appointment for you.

How we help…

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.

Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer
  • Immigration and nationality

CAB Advisers use all the latest information so that you are armed with the best and most accurate advice.

Debt Pack

If you have a Debt Appointment with us, it would be helpful if you could complete our Debt Pack.

pdf_iconDebt Pack


Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.

Citizens Advice Waverley