During the Coronavirus crisis we are offering Video Advice Service from our four offices.

Video Service Availability is a Covid-secure service for local people

Video Advice Service availability is shown below, but is subject to change at short notice during the November lockdown. If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you.

• The Video Advice Service is for local people who do not have access to telephone or email or whose information and advice needs cannot be met by the current service and who can safely come to the office (with someone to support them if necessary). It is possible that appointments may be available immediately.
• Alternatively, support agencies or carers in Waverley can assist by alerting us of potential clients who cannot easily contact us via the following email address: admin@waverleycab.cabnet.org.uk
• Access to the office can be gained by using the door intercom system
• Unfortunately, anyone who is exhibiting Covid 19 symptoms will not be permitted to enter the office
• Infection control measures and equipment will be in place in the office including hand sanitiser at the entrance (which visitors will be required to use). All visitors will be directed to an interview room where they will access the advice they need via a video link to an adviser. They will be given clear instructions at all times.

We also continue to provide advice for those with access to phone or email in the normal way:

• Telephone: Call Advice line 0344 848 7969 to speak to an adviser.
• e-mail: Please complete our enquiry form.

Cranleigh

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Citizens Advice Waverley
Village Way
Cranleigh
Surrey
GU6 8AF

Farnham

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Citizens Advice Waverley
Montrose House, South Street
Farnham
Surrey
GU9 7RN

Godalming

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Citizens Advice Waverley
36 Bridge Street
Godalming
Surrey
GU7 1HP

Video Advice Service is at Baptist Church, 5 Queen St, Godalming GU7 1BA.

Haslemere

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Citizens Advice Waverley
Well Lane House, Well Lane
Haslemere
Surrey
GU27 2LB

What we do for you…

When you first visit us our adviser will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or make an appointment for you.

Appointments

Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.