Position: Advice Session Supervisor
Location: Offices in Godalming, Haslemere, Farnham and Cranleigh
Covering the Waverley Borough, Surrey
Salary: £24,500 – £27,000 pro rata, dependent on experience
Hours: 37 hours per week, part time/job share considered
Type of contract: Permanent
Closing date: 22 October 2021
Interview date: TBA
Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.
Working for Citizens Advice Waverley is extremely rewarding due to the positive impact and high-quality service we provide for our clients. Our clients are fundamental in all of what we do and as such our Values are key to how we work across the charity.
You will be working for a forward thinking organisation, committed to providing the best support possible to vulnerable people therefore you will be provided with comprehensive training and will be supported every step of the way to develop your career.
Our Advice Session Supervisors manage the advice sessions, supporting and supervising paid and volunteer advisers ensuring our advice is of the highest quality.
To be successful, we would like you to demonstrate your experience in:
- Managing the practicalities of the advice session and ensure adequate staffing and resources
- Monitoring the quality of advice work in accordance with Quality of Advice Audit (QAA) requirements
- Monitoring case records, telephone calls, emails and webchats of staff and/or volunteers to meet the stipulated standard and service level agreements
- Identifying and action remedial and developmental issues by providing feedback and developing individuals, to improve the quality of service
We are looking for an enthusiastic, inspirational, dynamic, creative and committed individual to join our team. You will mentor/coach volunteers. You will provide high quality advice supervision, review case files and conduct independent file reviews.
We are looking for you to have passion and enthusiasm about the benefits of our great volunteer involvement and the importance of involving our supporters in our cause.
You will have excellent communication and coaching skills, strong leadership and a passion for making a difference.
If you feel you can bring a fresh approach, some new ideas and a commitment to supporting vulnerable people, play an active role in the community and develop as an individual then we want to hear from you.
We welcome diversity both in our people and our thinking. We welcome applications from all advice settings from those who desire to serve their community and want to make a difference. Full training is included and we strive for everyone to succeed to be the best they can be.
Please download the ASS Recruitment Pack July 21 for more information and to apply, please download the application form: CAW Application Form ASS July21 using the guidance: CAW paid-staff-application-form-guidance July 21