Position: Advice Session Supervisor
Location: Offices in Waverley Borough, Surrey
Closing date: 31st August 2019
Hours: To be agreed (2 days per week)
Salary: Pro-rata of £23,979.27 (inc. 6% pension) FTE
Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.
We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:
– running the daily advice session, including managing the schedule of client appointments
– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and
– in conjunction with the Advice Session Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.
We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.
These appointments will be permanent, subject to the continued availability of funding.
Please download our Advice Session Supervisor Waverley Job Description & Person Specification June 2016 for more information. To apply, please download our paid-staff-application-form
Interview date: To be arranged.