Position: Help to Claim Universal Credit (Universal Support) – Telephone & Webchat Advisers
Location: Godalming, Farnham, Haslemere or Cranleigh (Waverley, Surrey, UK)
Remote working – to be agreed
Closing date: Monday 12th May 2021
Hours per week: 15 hours
Salary: £20,400 FTE + 6% Pension contribution
Contract type: Fixed Term contract ending 31st March 2022
Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.
We are looking for an Adviser to join our Help to Claim team and undertake the provision of a high quality support service for new Universal Credit claimants. The post holder will provide advice, information and digital support via telephone and webchat. The service is aimed at helping claimants through to the first payment of Universal Credit.
As the successful candidate, you will possess excellent communication and interpersonal skills, be self-motivated and have strong IT skills. Full training will be given however previous experience as an adviser with Citizens Advice would be a distinct advantage.
For further information please email email@example.com
To apply, please download our Paid staff application form – Help to Claim Universal Credit and Paid Staff Application Guidance Notes – Sept 2020
Interview date: Wednesday 19th May 2021