Telephone & Webchat Adviser – Help to Claim Universal Credit

Position: Help to Claim Universal Credit (Universal Support) – Telephone & Webchat Advisers

Location: Godalming, Farnham, Haslemere or Cranleigh (Waverley, Surrey, UK)

Remote working – to be agreed

Closing date: Monday 12th May 2021

Job Details:

Hours per week: 15 hours

Salary: £20,400 FTE + 6% Pension contribution

Contract type: Fixed Term contract ending 31st March 2022

The Role:

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for an Adviser to join our Help to Claim team and undertake the provision of a high quality support service for new Universal Credit claimants. The post holder will provide advice, information and digital support via telephone and webchat. The service is aimed at helping claimants through to the first payment of Universal Credit.

As the successful candidate, you will possess excellent communication and interpersonal skills, be self-motivated and have strong  IT skills.  Full training will be given however previous experience as an adviser with Citizens Advice would be a distinct advantage.

For further information please email

Please download the HTC Role profileHTC Personal Specification for more information.

To apply, please download our Paid staff application form – Help to Claim Universal Credit and Paid Staff Application Guidance Notes – Sept 2020

Interview date: Wednesday 19th May 2021

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