“The top concern for millions of people right now is weathering the escalating employment crisis.” –Dame Gillian Guy, Chair of Citizens Advice. People in our local community facing redundancy after a period on furlough are turning to us in ever-greater numbers. This is the story of one of those people. *Layla’s Story “I’m going to […]
The coronavirus crisis has impacted everyone and for many there have been sudden, unexpected implications. At the time of writing this article our trained advisers are working from home and are still available to give free advice, whoever you are and whatever your problem. You can contact us by phone or by e-mail. Your local […]
We may be able to: suggest ways to maximise your income reduce your outgoings offer solutions for an immediate difficulty help if you have mental health issues So that we can help you will need to tell us about: the income you have, including any benefits you already claim what you spend each month on […]
Surrey Citizens Advice calls for urgent review. Press Release 16 May 2019 The lives and health of people in Surrey with long-term disabling conditions such as autoimmune disorder and painful degenerative conditions are being made worse by a failing benefit process. Long delays in the process of applying for Personal Independence Payment (PIP) now routinely […]
The expression ‘age is just a number’ is often used to explain how some people can achieve things way beyond what might be expected of them given their age. Sadly though for others, the opposite can apply. At the age of 47, Ron* had faced more than his fair share of difficulties – and continued […]
Almost everyone has heard of Citizens Advice, but far fewer understand the positive impact our work can have on people’s lives. The following story is based on typical events that we regularly see in Surrey. Linda contacted Citizens Advice Waverley when she had been sacked from her job. She was upset and felt that she […]
According to Wikipedia self-service is “…the practice of serving oneself, usually when purchasing items.” The way we re-fuel our cars and shop in supermarkets are classic examples of how self-service has become part of our lifestyle. However, the biggest and most influential self-service market of all is of course, the Internet. When she came to […]
Answer: After 05-04-18 when it’s a loan. Time flies – or so it seems. The New Year has barely started and now it’s nearly March – which means that the start of the financial year is just around the corner. This can be important to many of us because the UK government normally introduces changes […]
A recent analysis by the DWP found that millions of people are failing to claim benefits they are entitled to, leaving nearly £13 billion pounds a year unclaimed. Could this include you? The poor take-up rate could be influenced by the stigma many people feel about taking welfare benefits. The public vastly overestimate the numbers of people ‘claiming falsely’ or ‘committing fraud’. […]
However you may feel about the news and the way it is reported there is no doubt that there is a lot of it. This might explain why Universal Credit, possibly the biggest change in the welfare system since it first started has slipped from the headlines. However in spite of delays in its introduction the roll out continues. Universal Credit is intended to […]