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Consumers
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7th December 2017 by Norman Davies in Communications
Watch out for Subscription Traps
Have you ever queried an item of expenditure on your credit card account only to find that it was for the renewal of a subscription you hadn’t realised you had signed up for? You may have been the unwitting victim of a subscription trap. This is one of a number of ways you could end […]
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21st September 2017 by Norman Davies in Campaigns
UK Broadband – Digital Disgrace
When the government announced its £400m Digital Infrastructure Investment Fund to boost investment in improving broadband services and followed it up with an announcement that it had “clawed back” £645m from BT under its state-subsidised superfast broadband contracts tendered in 2012, it must have thought, ‘At last, a good news story’. However, in the words […]
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15th March 2016 by Norman Davies in Campaigns
Have you been Subscription trapped?
“I went window shopping today. I bought five windows.” Tommy Cooper Window shopping must have become more common in recent years as consumers took the opportunity to physically examine goods in shops before buying them more cheaply on line. However, the undoubted advantages of Internet shopping bring with them pitfalls of which we should all […]
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25th October 2015 by Norman Davies in Campaigns
Big Energy Saving Week Begins 26 October 2015
Citizens Advice has been asked by the Department for Energy and Climate Change to lead Big Energy Savings Week and support people to: CHECK – SWITCH – SAVE to save both money and energy Energy bills form a big part of everyone’s expenditure and in the winter months most of us use more energy. You can follow these […]
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13th August 2015 by Norman Davies in Campaigns
Consumer rights when you buy in the EU
Most of us are familiar with Trading Standards and the work which they do to advice and protect customers in the UK. But you may not be aware that the Trading Standards Institute also delivers information and support for both consumers and businesses who are shopping for goods and services across the EU. This service […]
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12th December 2014 by manager in Campaigns
Pass the parcel
Improved standards of service at lower costs can be achieved by introducing competition – so privatise, privatise, privatise True or false? Opinions differ and are often polarised, especially among politicians. After Railtrack, the listed public company formed to operate the railway infrastructure was forced into administration in 2001, the railways were effectively re=nationalised. Network Rail […]
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12th December 2013 by manager in Campaigns
Distance selling – fraudulent use of your payment card
CHRISTMAS IS COMING AND WE ARE BUYING PRESENTS VIA THE INTERNET, TELEVISION, MAIL ORDER, PHONE OR FAX. THESE METHODS ARE KNOWN AS DISTANCE SELLING BECAUSE YOU DO NOT HAVE FACE TO FACE CONTACT WITH THE PERSON YOU ARE BUYING FROM What happens if you get the statement for your payment card and there is an […]
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1st October 2013 by manager in Campaigns
Taking someone to a small claims court
ARE YOU FINDING IT DIFFICULT TO GET COMPENSATION FROM A TRADER? YOU MAY WANT TO CONSIDER TAKING THEM TO A SMALL CLAIMS COURT The most common types of small claims are: Compensation for faulty services provided e.g. by buildrs, dry cleaners,garages etc. Compensation for faulty goods e.g. televisions or washing machines that go wrong Disputes […]
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26th June 2013 by manager in Campaigns
What to do if you get the Holiday Blues
Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather. John Ruskin (1819-1900) The weather is one of a number of factors that can make a holiday go with a swing. For many of us a package […]
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